jitwin Privacy Policy

Introduction

This Privacy Policy ("Policy") is published by jitwin ("jitwin", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://jitwin.club ("the Platform"). This Policy describes how jitwin collects, uses, stores, discloses, and protects the personal data of individuals who access or use the Platform ("you", "your", "the Player").

By registering an account on jitwin or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately.

Data We Collect

jitwin collects the following categories of personal data from Players, either at the point of registration, during ongoing use of the Platform, or as part of mandatory identity verification processes:

jitwin does not collect or store full payment card numbers. Payment transactions are handled directly through the respective mobile financial service providers (bKash, Nagad, Rocket, Upay) and jitwin receives only the reference data necessary to confirm a transaction.

How We Collect Your Data

jitwin collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting our support team, or responding to a survey.
• Automated technologies: As you interact with the Platform, we automatically collect Technical Data and Usage Data via cookies, server logs, pixel tags, and similar tracking technologies. See Section 7 for full details on our cookie usage.
• Third-party sources: We may receive data about you from payment providers (bKash, Nagad, Rocket, Upay) for the purpose of confirming transactions, and from identity verification service providers used during the KYC process.
• Public sources: In limited circumstances relating to fraud prevention or legal compliance, we may cross-reference information against publicly available databases.

How We Use Your Data

jitwin uses the personal data we hold about you for the following purposes:

• To create, manage, and maintain your jitwin account, including verifying your identity and age in accordance with our 18+ policy.
• To process deposits and withdrawals in Bangladeshi Taka (৳) via your chosen payment method and to maintain an accurate record of your transaction history.
• To deliver the games, betting markets, and platform features you request, including live casino, slots, cricket betting, and Teen Patti.
• To provide customer support, respond to enquiries, and resolve disputes fairly and efficiently.
• To send you transactional notifications, account alerts, and — where you have opted in — promotional communications about bonuses, offers, and new features.
• To monitor Platform activity for the purposes of detecting and preventing fraud, money laundering, collusion, and other prohibited conduct described in our Terms & Conditions.
• To fulfil our responsible gaming obligations, including monitoring for signs of problem gambling and proactively reaching out to players who may need support.
• To analyse usage patterns and improve the functionality, performance, and design of the Platform on an ongoing basis.
• To comply with applicable legal and regulatory obligations, including maintaining records as required by law.

Legal Basis for Processing

jitwin processes your personal data on the following legal bases, depending on the specific purpose for which the data is used:

• Contractual necessity: Processing required to fulfil our obligations under the agreement between jitwin and you as a registered Player — including account management, payment processing, and game delivery.
• Legitimate interests: Processing carried out to pursue jitwin's legitimate business interests, such as fraud prevention, Platform security, and service improvement, where those interests are not overridden by your data protection rights.
• Legal obligation: Processing necessary for jitwin to comply with applicable legal requirements, including anti-money-laundering obligations, record-keeping requirements, and responses to lawful requests from competent authorities.
• Consent: Where jitwin processes data for direct marketing or non-essential cookies, we rely on your explicit, freely given consent. You may withdraw that consent at any time without affecting the lawfulness of prior processing.

Data Sharing & Disclosure

jitwin does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

• Payment service providers: bKash, Nagad, Rocket, Upay, and other payment processors, solely to facilitate the processing of deposits and withdrawals in connection with your account.
• Identity verification providers: Third-party KYC and age verification service providers engaged by jitwin to confirm the identity and eligibility of Players.
• Game content providers: Game studios and platform suppliers such as Evolution Gaming, Pragmatic Play, Ezugi, Microgaming, NetEnt, and Spribe may receive technical session data necessary to deliver their games to your device.
• IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers who process data on jitwin's behalf under strict data processing agreements.
• Legal and regulatory authorities: Where jitwin is required by applicable law, court order, or lawful instruction from a competent authority to disclose personal data.
• Business transfers: In the event of a merger, acquisition, or sale of assets involving jitwin, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this Policy.

All third parties with whom jitwin shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond what is specified in their agreement with jitwin.

Cookies & Tracking Technologies

jitwin uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. The following categories of cookies are used on the jitwin Platform:

• Strictly necessary cookies: Essential for the Platform to function correctly. These cookies enable core features such as user authentication, session management, and security controls. They cannot be disabled without affecting Platform functionality.
• Performance cookies: Used to collect anonymous statistical data about how visitors use the Platform (e.g., which pages are visited most frequently, how long sessions last). This data helps jitwin identify areas for improvement. No personally identifiable information is collected by these cookies.
• Functional cookies: Allow the Platform to remember your preferences (such as language, display settings, and last visited section) to provide a more personalised experience on subsequent visits.
• Analytics cookies: Used by jitwin's analytics infrastructure to understand aggregate user behaviour and Platform performance. Data collected is processed in anonymised or pseudonymised form.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain categories of cookies may affect the functionality or performance of the Platform. jitwin does not use third-party advertising or retargeting cookies.

Data Retention

jitwin retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following general retention periods apply:

• Account data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, to meet financial record-keeping and anti-money-laundering obligations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• KYC and identity verification documents: Retained for the duration of your account plus five (5) years following closure, or longer if required by applicable law.
• Support communications: Retained for a period of three (3) years from the date of the interaction, unless the communication relates to an ongoing dispute.
• Technical and usage data: Retained in aggregated or anonymised form indefinitely for platform improvement purposes. Raw identifiable technical data is deleted after twelve (12) months.

When personal data is no longer required, jitwin ensures it is securely deleted or anonymised in a manner that prevents recovery or reconstruction.

Your Data Rights

As a Player on jitwin, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request":

• Right of access: You may request a copy of all personal data jitwin holds about you, along with information about how it is processed.
• Right to rectification: You may request that jitwin correct any inaccurate or incomplete personal data held about you without undue delay.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to restriction: You may request that jitwin restrict the processing of your personal data in certain circumstances, such as while the accuracy of data is contested.
• Right to data portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request that your data be provided to you in a structured, machine-readable format.
• Right to object: You may object to the processing of your personal data where jitwin relies on legitimate interests as the legal basis, and to direct marketing communications at any time.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

jitwin will respond to all verifiable data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by an additional sixty (60) days, in which case you will be notified of the extension and the reason for it.

Children's Privacy

The jitwin Platform is strictly intended for adults aged 18 years and above. jitwin does not knowingly collect personal data from any person under the age of 18. If you are a parent or guardian and believe that a minor has registered on jitwin or submitted personal data to us, please contact [email protected] immediately. Upon confirmation, jitwin will take prompt steps to delete the relevant account and all associated personal data.

jitwin employs age verification procedures at the point of registration and during the KYC process to prevent minors from accessing the Platform. Any attempt by a minor to circumvent these controls will result in immediate account closure.

Security Measures

jitwin takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include but are not limited to:

• SSL 256-bit encryption for all data transmitted between your device and the jitwin Platform.
• Encrypted storage of sensitive personal data at rest on secured servers.
• Strict access controls limiting internal access to personal data to authorised personnel only, based on role and necessity.
• Regular security audits and vulnerability assessments of Platform infrastructure.
• Intrusion detection systems and real-time monitoring for suspicious activity.
• Staff training on data protection responsibilities and information security best practices.

While jitwin makes every reasonable effort to protect your data, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, jitwin will notify affected Players promptly and take all necessary remedial action.

Third-Party Links

The jitwin Platform may contain references to third-party services, such as payment providers (bKash, Nagad, Rocket, Upay) and game studios. Where interactions with those third-party services occur — for example, during payment processing — those interactions are governed by the respective third party's own privacy policies.

jitwin is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party service with which you interact in connection with your use of jitwin.

Updates to This Policy

jitwin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or Platform features. Where changes are material, jitwin will notify registered Players via the email address associated with their account prior to the changes taking effect.

The effective date at the top of this Policy will be updated to reflect the date of the most recent revision. Your continued use of the Platform following publication of any updated Policy constitutes your acceptance of the revised terms. We recommend that you review this Policy periodically to stay informed of how jitwin handles your personal data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data jitwin holds about you, please contact our support team through the following channels:

jitwin aims to acknowledge all privacy-related enquiries within 2 business days and to resolve them fully within 30 days of receipt.